RoboTech Shop
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Expert Technical Support

Get comprehensive assistance for your robotics projects from our team of experts. From troubleshooting to advanced programming, we're here to help you succeed.

Live Chat Available
Phone: 9AM-6PM EST
Email: 24hr Response
Knowledge Base: 24/7

Choose Your Support Level

From self-service resources to expert consultation, find the right support for your needs

Self-Service Hub

Access comprehensive documentation, video tutorials, and troubleshooting guides available 24/7.

Documentation Articles 500+
Video Tutorials 200+
Code Examples 150+

Community Forum

Connect with fellow robotics enthusiasts and get peer support from our active community.

Active Members 25,000+
Expert Volunteers 200+
Avg Response Time 2 hours
Join Community

Expert Consultation

Get personalized assistance from our certified robotics engineers and technical specialists.

Live Chat Response < 2 min
Video Consultation Available
Priority Support Premium

Get Instant Expert Help

Connect with our technical specialists for real-time assistance with your robotics projects and troubleshooting needs.

Sarah Chen - Robotics Engineer

Specializes in AI integration and sensor fusion

Online

Marcus Rodriguez - Hardware Specialist

Expert in industrial automation and assembly

Online

Dr. Emily Watson - Education Specialist

Curriculum development and classroom integration

Busy
Sarah Chen

Sarah Chen

Online • Robotics Engineer

Sarah Chen

Hi! I'm Sarah, your robotics support specialist. How can I help you today?

2:34 PM

I'm having trouble with sensor calibration on my home automation robot. The readings seem inconsistent.

2:35 PM
Sarah Chen

I can definitely help with that! Which sensors are you using, and what type of inconsistencies are you seeing?

2:36 PM
Sarah is typing...

Comprehensive Knowledge Base

Find answers to common questions and access detailed technical documentation

Getting Started

Troubleshooting

Advanced Topics

Video Support Library

Watch step-by-step tutorials and troubleshooting guides

Robot Assembly Tutorial
12:34

Complete Robot Assembly Guide

Step-by-step assembly process for beginners

Sensor Calibration Tutorial
8:45

Sensor Calibration Masterclass

Advanced techniques for precise sensor setup

Programming Basics Tutorial
15:22

Programming Fundamentals

Learn basic programming concepts and syntax

View All Videos

Multiple Ways to Get Help

Choose the support method that works best for your needs and schedule

Phone Support

Direct line to our technical experts

1-800-ROBOTECH

Mon-Fri: 9AM-6PM EST

Avg wait: < 2 minutes

Email Support

Detailed technical assistance via email

support@robotechshop.com

24-hour response guarantee

File attachments supported

Video Consultation

Face-to-face problem solving sessions

Schedule online meeting

30-60 minute sessions

Screen sharing available

Support Tickets

Track your support requests and history

Create detailed reports

Upload photos & code

Priority tracking

Warranty & Returns Made Simple

We stand behind our products with comprehensive warranty coverage and hassle-free return processes.

Comprehensive Warranty

  • • Consumer Products: 2-year warranty
  • • Educational Kits: 1-year warranty
  • • Industrial Solutions: 3-year warranty
  • • Components: 6-month warranty

Easy Returns

  • • 30-day return window
  • • Free return shipping labels
  • • No restocking fees
  • • Quick refund processing

Support Process

  • • Order lookup with email/order number
  • • Automated return authorization
  • • Prepaid shipping labels
  • • Real-time status tracking
Customer support and warranty service

Specialized Educational Support

Dedicated assistance for teachers, institutions, and educational programs

Curriculum Integration

Get guidance on integrating robotics into your existing curriculum with lesson plans and assessment tools.

Classroom Setup

Expert assistance with classroom layout, equipment requirements, and safety protocols for robotics education.

Teacher Training

Professional development workshops and certification programs to help educators master robotics instruction.

Bulk Order Support

Specialized assistance for institutional purchases including custom configurations and volume pricing.

Educational Support Stats

Supporting robotics education worldwide

500+
Schools Supported
50K+
Students Reached
1,200+
Teachers Trained
95%
Satisfaction Rate
Dr. Jennifer Martinez

Dr. Jennifer Martinez

Education Support Specialist

"Our education team is dedicated to making robotics accessible in every classroom. We provide comprehensive support from curriculum design to teacher training."